Consistent with initiatives contained in the Queensland Government’s Information and Communications Technology Strategy 2013–17, TIQ has continued to transform its ICT systems in 2017–18 by using cost-effective technologies while, wherever possible, procuring ICT as a service with a ‘cloud first’ approach. TIQ will be investing in further development of its existing cloud-based customer relationship management system as part of the TIQ Digital Transformation program and its Strategic Engagement and Client Management Strategy Initiative under the T&I Strategy.

In 2017–18, TIQ improved the user experience with the ongoing move to cloud-based services. The TIQ Digital Transformation program aims to deliver benefits for clients and employees through efficient data management and better use of digital tools and interfaces in customer service, records management, and internal and external communication.

TIQ’s Information Security Policy is supported through use of the Australian Defence Signals Directorate’s ‘Essential 8’ principles for mitigating cyber-risk. TIQ implemented multi-factor authentication across its environment and made improvements to TIQ’s architecture to help mitigate the risk of potential future malicious attacks.

In June, TIQ completed the rollout of its managed operating environment to all Brisbane, regional and overseas staff, providing tightened security controls, improved productivity, and better collaboration. This was implemented in line with a new Technology Usage Policy for all TIQ employees and contractors.

TIQ’s record retention and disposal policies are regularly reviewed in accordance with the Public Records Act 2002 and the General Retention and Disposal Schedule (GRDS) (Lite). The majority of documents have been classified under section 26 of the Public Records Act 2002, Queensland Disposal Authority Number (QDAN). There have been no changes to current disposal schedules since the last reporting period.