A TIQ Working for Queensland Action Plan was developed in 2018 to align with the key focus areas identified by staff in their responses to the 2017 whole-of-government Working for Queensland survey: organisational fairness, organisational leadership, workload and health, and training and development.

The action plan identifies the feedback received through staff consultation last year and the Senior Executive Team has taken responsibility for addressing each piece of feedback received. Many of the areas identified for improvement are already being addressed through broader pieces of work, including updated position descriptions and a more robust performance agreement process. The action plan responds holistically to staff feedback by committing to improved business planning, greater collaboration across teams, more social interaction, greater automation of processes, more focus on high-value projects, and a continued commitment from the Senior Executive Team to regular communication with staff.