Phenix Health Mobile Medical Van in New Delhi

Story overview

Phenix Health provides primary health services (mainly by telephone) in Australia, India, China, Singapore and Fiji.

This Brisbane-based company is an accredited Royal Australian College of General Practitioners (RACGP) service provider and delivers Australia’s only telehealth program authorised by the RACGP.

Phenix Health is helping medical authorities in rural India track patients and their medical conditions, supporting the delivery of primary health care and helping to reduce the burden on India’s hospital emergency departments.

Client details

Client Phenix Health

Product Primary health services (delivered mainly by telephone)


What they achieved

Phenix Health now has clients around the world.

How they did it

Phenix saw a need for primary health care in India, which tends to focus more on tertiary care.

TIQ helped them develop business connections with relevant Indian organisations.

Phenix then joined a trip to India with Austrade and spoke with local doctors, which helped them build relationships in market.

After experiencing communication blackspots in slum areas outside of Delhi, they developed an app that can store medical records on a smartphone or tablet in the field and then sync that information to a secure cloud-based server when staff return to Delhi.

This information helps Indian health authorities support patients with acute conditions such as diabetes, malaria and drug dependence throughout the country.