Establish a comprehensive case management service for exporters and investors (Initiative 3)

Now called Strategic Engagement and Client Management, this initiative has established a whole-of-government client engagement and management framework to enhance the consistency and coordination of trade and investment service delivery.

As part of the initiative, TIQ’s concierge service is now operational for clients, whether they be Queensland or international trade or investment clients.

TIQ has also introduced ‘game plans’ in conjunction with client that clearly articulate the obligations and responsibilities of both parties and define the services to be delivered. These provide a clear understanding of how TIQ can support each business in its export or investment journey.

The final component of the initiative is Export Connections, a peer-to-peer brainstorming and sharing event series for Queensland exporters that was launched in Townsville in October 2019. As at June 2020, Export Connections has delivered 7 events, 2 of which were virtual. 141 companies have attended and feedback has been extremely positive, indicating the workshops have helped participants to make over 350 valuable connections.