Supplier payment verification - Eftsure
Trade and Investment Queensland use Eftsure, an Australian-owned payment software to securely manage supplier information and payment verification.
Information on how to use Eftsure when working with Trade and Investment Queensland has been provided below.
Verifying your details
Trade and Investment Queensland suppliers must provide their business information to Eftsure for independent verification before conducting business and receiving payment.
New or unverified suppliers will receive an email from email@example.com to complete their details. Details include the business name, ABN, and bank account details. The email will link them to the supplier verification portal on the Eftsure website.
After the vendor has entered their details, vendors with an Australian bank account can verify their bank account details either by:
- A link to your bank
- A phone call from an Eftsure team member. The team member may be based in Australia or overseas. If the vendor is unsure about the legitimacy of the call, they can ask the Eftsure team member to confirm some details that the vendor entered during registration, e.g. BSB number or first few digits of their bank account.
Vendors with an International bank accounts will receive a call from the Trade and Investment Queensland Finance Team.
Once Eftsure have finished the verification process, vendor information is securely passed to Trade and Investment Queensland for entry into the finance system.
Following this, payments can be processed with confidence that supplier information is secure and accurate.
Frequently asked questions
Registering with Eftsure ensures we pay you and not someone else incorrectly either due to error or fraud.
Eftsure processes, in particular the verification phone call made to an independently sourced phone number, provides assurance that your details entered into the Trade and Investment Queensland Finance System are genuine and up to date. In addition, immediately prior to making a payment to you, the Eftsure system reviews the payment file and checks that the payment is going to the correct account.
Any instances where the bank account in the payment file are different to what is registered in Eftsure are flagged for Trade and Investment Queensland staff to review and correct if necessary before a payment is made.
Below are the only phone numbers Eftsure use for verification purposes:
Global: 02 9054 4851
NSW/ACT: 02 7905 5597
VIC/TAS: 03 7068 9020 & 08 6219 8254
WA/SA/NT: 08 6388 0080 & 08 6219 8254
QLD: 07 2113 8441 & 07 3497 3262
New Zealand: +64 9801 8276
UK: +44 20 8054 7400
USA +1 833 903 2230
Canada: +1 778 312 2900
Trade and Investment Queensland's Finance team will arrange for Eftsure to send the supplier a change request form to assigned email address in their Eftsure portal.