TIQ, the Queensland Government and Australian Government have a range of measures in place to manage the impact of COVID-19 (coronavirus).

Read more below and jump to content using the hyperlinks.

COVID-19 Contact List Fact Sheet
COVID-19 Contact List Fact Sheet

8 April 2020 | pdf, 0.2 MB

Helping Queensland exporters manage the impact of COVID-19

The Queensland Government acted quickly following advice from industry after the COVID-19 outbreak struck in January.

In February the government announced the Immediate Industry Recovery Package valued at $27.25 million to provide relief to affected Queensland industries, businesses and workers.

It included TIQ’s $1.1 million Market Ready program, which is a range of programs offering advice, support and market intelligence to help exporters leverage opportunities in China and other markets.

On 18 May the Queensland Government announced the Unite and Recover for Queensland Jobs package including:

  • $100 million in small business grants
  • $50 million for tourism industry recovery
  • $50 million for essential medical supplies manufacturing
  • $719 million for community projects, community legal services and road infrastructure.

More information

TIQ Market Ready

TIQ’s contribution to industry recovery is the $1.1 million Market Ready initiative, which will:

  • provide tailored export advice to SMEs on leveraging opportunities in the Chinese online market with the Digital Commerce Accelerator Program, China
  • host webinars to provide practical expert advice on China market development
  • continue to provide market intelligence and expert advice for exporters looking to enter new markets.

Existing programs to help exporters take their products overseas include the $1 million Go Global Export Program to help SMEs launch products into international markets, with matched funding available from $2,500 to $25,000.

The International Business Advisory Program connects Queensland businesses with mentors in international markets and assist with export.

The Exporter Market Engagement Program gives businesses the opportunity to travel to their targeted export markets to do research to inform their export strategy and make connections.

Market Connect workshops are being held virtually, giving exporters an opportunity to network with their peers and collaborate on shared challenges.

International students

Study Queensland is delivering a $2 million campaign to diversify the international student market and support re-entry from Chinese students.

It has launched a virtual network of Student Hubs offering a range of support and advice on healthcare, employment, budgeting, accommodation and legal services, as well as connecting students with social events and activities.

Support for exporters at federal and state level

Federal government
Agency/Category Description of assistance Link
COVID-19 health advice The World Health Organization has announced that COVID-19 is a pandemic. Find out how the Australian Government is monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms. A report of the latest official medical advice and case numbers can also be found here. https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
Economic response Full information about the Queensland Government’s response (more detail also below) https://treasury.gov.au/coronavirus
Support for businesses The Australian Government is supporting Australian businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses. https://treasury.gov.au/coronavirus/businesses
Supporting the flow of credit The Australian Government, the Reserve Bank of Australia and the Australian Prudential Regulation Authority have taken coordinated action to ensure the flow of credit in the Australian economy. Timely access to credit is vital for businesses to manage the impacts of COVID-19. https://treasury.gov.au/coronavirus/business-investment
Support for sole traders The Australian Government has announced measures to support businesses impacted by COVID-19. If you’re a sole trader, learn what your business can get and where to go for help. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business
Support for employers The Australian Government has announced measures to support businesses impacted by COVID-19. If you’re an employer, learn what your business can get and where to go for help. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/employers
Support for companies The Australian Government has announced measures to support businesses impacted by COVID-19. If you run a company, learn what your business can get and where to go for help. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/companies
Increasing the instant asset write-off The instant asset write-off threshold has been increased from $30,000 to $150,000 and expanded access to include businesses with aggregated annual turnover of less than $500 million (up from $50 million). This applies from 12 March 2020 until 30 June 2020, for new or second hand assets first used or installed ready for use in this timeframe. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/instant-asset-write-off
Increased and accelerated income support Expanding eligibility to income support payments and establishing a new, time limited COVID-19 supplement. Payments will commence from 27 April 2020. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/increased-and-accelerated-income-support
Backing business investments A limited-time, 15-month investment incentive to support business investment and economic growth over the short term, by accelerating depreciation deductions. This applies to eligible assets acquired from 12 March 2020 and first used or installed by 30 June 2021. Businesses with a turnover of less than $500 million will be able to deduct 50% of the cost of an eligible asset on installation, with existing depreciation rules applying to the balance of the asset cost. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/backing-business-investment-bbi
Early access to Superannuation Individuals affected by the COVID-19 can access up to $10,000 of their superannuation in 2019-20 and a further $10,000 in 2020-21. You will be able to apply for early release of your superannuation from mid-April 2020. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/early-access-to-superannuation
Supporting the flow of credit The Australian Government, Reserve Bank of Australia and the Australian Prudential Regulation Authority have taken coordinated action to support the flow of credit in the Australian economy, in particular for small and medium enterprises (SMEs). https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/coronavirus-sme-guarantee-scheme
Boosting cash flow for employers Provides up to $100,000 back to small and medium-sized businesses, with a minimum payment of $20,000 for eligible businesses. The payments will provide cash flow support to businesses with a turnover of less than $50 million and not-for-profit entities that employ staff. The payment will be tax free. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/boosting-cash-flow-for-employers
Supporting apprentices and trainees If you employ an apprentice or trainee you may be eligible for a wage subsidy of 50% of their wage paid from 1 January 2020 to 30 September 2020. You can register for the subsidy from early April 2020. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/supporting-apprentices-and-trainees
Temporary relief for financially distressed business There is a temporary increase to the threshold at which creditors can issue a statutory demand on a company and the time companies have to respond to statutory demands they receive. This includes temporary relief for directors from any personal liability for trading while insolvent and providing temporary flexibility in the Corporations Act 2001 to provide temporary and targeted relief from provisions of the Act. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/temporary-relief-for-financially-distressed-businesses
Assistance for affected regions, communities and industries $1 billion has been set aside to support regions and communities most significantly affected by COVID-19. These funds will be available to assist during the next few months and over the year ahead to ensure these communities are well placed to recover. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/assistance-for-severely-affected-regions-communities-and-industries
Temporary Flexibility in the Corporations Act 2001 Temporarily increasing the threshold at which creditors can issue a statutory demand on a company and the time companies have to respond to statutory demands they receive. https://www.business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business/temporary-relief-for-financially-distressed-businesses
Austrade COVID-19 Update for Exporters https://www.austrade.gov.au/news/news/novel-coronavirus
Australian Banking Association Australian banks will defer loan repayments for small businesses affected by COVID-19 for six months https://www.ausbanking.org.au/banks-small-business-relief-package/
Export Finance Australia Export Finance Australia is open for business to support Australia’s exporters during this difficult and challenging time. https://www.exportfinance.gov.au/covid19/
Safe Work Australia Advice for employers https://www.safeworkaustralia.gov.au/doc/coronavirus-covid-19-advice-employers
ATO If you’re impacted by a recent event, such as COVID-19 or a disaster such as a cyclone, flood, bushfire, drought or storm, we know your first priority is to focus on family and community. If you need assistance with your tax affairs, we can help you when you’re ready. https://www.ato.gov.au/General/Dealing-with-disasters/
Income Support for Individuals Over the next six months, the Government is temporarily expanding eligibility to income support payments and establishing a new, time-limited COVID-19 supplement to be paid at a rate of $550 per fortnight. https://www.servicesaustralia.gov.au/individuals/subjects/affected-coronavirus-covid-19
Department of Agriculture, Water and the Environment Freight assistance program for exporters. https://haveyoursay.agriculture.gov.au/international-freight-assistance
Export Finance Australia $500 million capital facility loan for Australian exporters. https://www.exportfinance.gov.au/covid19
Download fact sheet (PDF, 120KB)
Queensland government
Agency/Category Description of assistance Link
Department Employment, Small Business and Training Support loans
Mentoring sessions
Financial workshops
Industry support
Payroll tax relief
Department of Agriculture and Fisheries Market diversification and resilience grants https://www.business.qld.gov.au/industries/farms-fishing-forestry/agriculture/agribusiness/one-stop-service
Department of State Development, Manufacturing, Infrastructure and Planning Manufacturer’s supply matching is underway to assist Queensland manufacturers and businesses who are finding it difficult to obtain vital materials and supplies http://dsdmip.qld.gov.au/index.php/industry/industry-support-dsd/manufacturer-s-supply-matching-request-form/view/form
Department of Employment, Small Business and Training, partnering with TAFE Queensland Finance Resilience Workshop for Small businesses https://go.tafeqld.edu.au/covid-19.html
QRIDA Queensland Jobs Support loans http://www.qrida.qld.gov.au/current-programs/covid-19-business-support/queensland-covid19-jobs-support-scheme
CCIQ Free membership on offer for a limited time
HR Hotline
Managing staff
Government resources
Queensland Health and Australian Government Health latest advice Health information https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/current-status-and-contact-tracing-alerts


Other agencies and service providers
Provider Description of assistance Link
Hoffman Kelly COVID-19 business advice, themes and implications https://hoffmankelly.com.au/covid-19-business-advice-and-economic-stimulus-package/
Bentleys COVID-19: Tax summary update and State breakdown of assistance packages https://www.bentleys.com.au/knowledge-centre/coronavirus-tax-summary-update/
Beyond Blue Mental Health services and helplines https://www.noosa.qld.gov.au/news/article/1159/business-support-package-to-respond-to-covid-19
Rural Financial Counselling Service Provides free financial advice to primary producers who are suffering financial hardship and have no alternative sources of impartial financial information. This service has been expanded to support any Small Business impacted by COVID-19 and is funded by grants from government to local organisations that employ financial counsellors. https://www.agriculture.gov.au/ag-farm-food/drought/assistance/rural-financial-counselling-service/qld
BDO To assist organisations, BDO has developed a risk-response checklist, outlying guidance measures to consider when deploying business continuity planning. https://www.bdo.com.au/en-au/insights/advisory/business-tools/coronavirus-risk-response-checklist?feed=1
Export Council of Australia COVID-19 Important Resources and Support – tools and resources for exporters including podcasts, blogs and online training. https://www.export.org.au/covid-19
Regional locations


Provider Description of assistance Link
Cairns Regional Council Support package for Cairns businesses https://www.cairns.qld.gov.au/council/news-publications/media-releases/releases/support-covid
CCIQ and Cairns Regional Council Have your say Survey – impact of COVID-19 on Cairns businesses https://www.surveymonkey.com/r/FQSBJTK
Cairns Regional Council and Cairns Chamber of Commerce “Keep it in Cairns” campaign – to encourage people to stop, think before they buy, and support local businesses https://www.cairns.qld.gov.au/building-planning-business/business-and-economic-development/keep-it-in-cairns




Provider Description of assistance Link
Greater Whitsunday Alliance To focus positive energy and actions into one tangible goal: to support regional businesses and to ensure they have a future beyond this current crisis https://www.facebook.com/greaterwhitsundayalliance/
Whitsunday Regional Council Links to State and Federal Government support for businesses https://www.whitsunday.qld.gov.au/711/COVID-19-Novel-Coronavirus


Provider Description of assistance Link
Rockhampton Regional Council Encourage residents to support Directory of local business / traders who are offering services for our community such as remote pick-up, phone orders, quick pick-ups or home delivery. https://www.rockhamptonregion.qld.gov.au/AboutCouncil/News-and-announcements/COVID19-Community-Information/Supporting-Local-Business



Sunshine Coast

Provider Description of assistance Link
Sunshine Coast Regional Council Information for Sunshine Coast businesses https://www.sunshinecoast.qld.gov.au/Business/COVID19-Support-for-Business
Sunshine Coast Regional Council Economic Stimulus Package – discretion to review and, if required, waive, commercial and cost recovery fees during the National declared emergency https://www.sunshinecoast.qld.gov.au/Council/News-Centre/Council-reviews-fees-and-charges-to-assist-businesses?utm_source=epicuest-rdasc&utm_medium=edm&utm_campaign=82-Important+update+for+business+regarding+the+Coronavirus+pandemic
Sunshine Coast Regional Council Sunshine Coast Council will be injecting up to $15 million per month earlier into the local economy by expediting payments to local contractors in a bid to improve cash flow and stem the economic impacts of COVID-19. https://www.sunshinecoast.qld.gov.au/Council/News-Centre/Council-COVID19-update-Council-supports-local-business-and-facility-updates
Noosa Council Information for Noosa businesses https://www.noosa.qld.gov.au/environment-waste/environmental-health/public-health
Noosa Council Commercial use permit and lease fees will be waived for four months and fees for cancelled events fully refunded as part of a Noosa Council Business Support Package to help local businesses through the challenges of the COVID-19 outbreak https://www.noosa.qld.gov.au/news/article/1159/business-support-package-to-respond-to-covid-19
Food and Agribusiness Network (FAN) FAN is the conduit for communication, collaboration and co-operation, promoting knowledge acquisition and sharing amongst our members and the broader industry. https://www.facebook.com/foodagribusinessnetwork/
Regional Development Moreton Bay Information for local Moreton Bay businesses https://www.rdamoretonbay.org.au/covid-19-business-support/
Regional Development Sunshine Coast Information for Sunshine Coast businesses https://www.facebook.com/RDASC/
Visit Sunshine Coast Resources and information https://teamsunshinecoast.com/recovery/


Provider Description of assistance Link
Ipswich City Council Information to support businesses in Ipswich https://www.ipswich.qld.gov.au/residents/covid-19
Lockyer Valley Regional Council Information to support businesses in the Lockyer Valley Nil at the moment
Scenic Rim Regional Council Information to support businesses in the Scenic Rim https://www.scenicrim.qld.gov.au/covid-19-1
Somerset Regional Council Information to support businesses in the Somerset region Nil at the moment


Provider Description of assistance Link
TSBE General advice and regional advocacy platform https://www.tsbe.com.au/coronavirus-support
Toowoomba Regional Council Corona Virus Support and updated assistance http://www.tr.qld.gov.au/community-business/community-safety/coronavirus

Food and Agribusiness

Provider Description of assistance Link
RaboBank Research Corona Virus impacts on the Food and Agribusiness Sector https://research.rabobank.com/far/en/sectors/regional-food-agri/Updated-Coronavirus-Impact-F-and-A.html
Australian Meat Industry Council Australian Meat Industry Council COVID-19 real time updates for people, products and business https://amic.org.au/news-events-2/coronavirus/?et_fb=1&PageSpeed=off
Safe Food Queensland COVID-19 advice for Food Businesses https://www.safefood.qld.gov.au/newsroom/covid-19-advice-for-food-businesses/
Australian Farmers Market Association Best practice principles for ensuring health and safety at your farmers’ market https://farmersmarkets.org.au/wp-content/uploads/AFMA-Fact-Sheet-Coronavirus.pdf (PDF, 562 KB)
Spare Harvest Spare Harvest exists to bring people together to share spare resources sitting idle and unwanted in our homes https://www.spareharvest.com/
Yume Food Connect with wholesale suppliers to sell surplus stock https://yumefood.com.au/
Toast the Locals Free online shop for artisan producers https://www.toastthelocals.com.au
FIAL BSIP – fund provided by FIAL designed to help small and medium businesses, who have been affected by events of national natural catastrophe or global diseases outbreaks (in 2019 or 2020) https://fial.com.au/creating-connections/


Provider Description of assistance Link
Australian Tourism Export Council Federal government $17.5 billion stimulus package to support the Australian economy and the tourism sector https://us2.campaign-archive.com/?e=&u=2acf2b63e56ea1eb387bbc318&id=ae901e002f
Queensland Tourism Industry Council Tourism sector assistance for business operators https://www.qtic.com.au/news/f3ec8c53-fb63-ea11-a811-000d3a79983b/
Tourism Tribe Free peer to peer community of tourism operators, industry and digital experts in a supported learning environment. https://www.tourismtribe.com/category/disaster-recovery/
Austrade – Resilience Kit for Tourism operators A guide to assist tourism businesses to prepare, respond and recover from a crisis https://www.austrade.gov.au/ArticleDocuments/5499/Resilience-Kit-for-Tourism-Businesses.pdf.aspx (PDF, 24 MB)

International education

Provider Description of assistance Link
Study Queensland 1800QSTUDY – telephone hotline for international students across Queensland. The service supports students, agents, chaperones, parents and homestay providers with 24/7 phone support and general enquires regarding studying in Queensland. PHONE: 1800QSTUDY (1800 778 839)
Study Queensland Student Hubs – The various Student Hubs are a free, welcoming support service for international students in Queensland. Brisbane: https://www.multiculturalaustralia.org.au/brisbane_student_hub
Gold Coast: https://www.goldcoaststudenthub.com/
Cairns: https://www.cairnsstudenthub.com.au/
Study Queensland Brisbane Rainbow Hub – A free space to support and empower international LGBTQI students and friends in Brisbane, the Rainbow Hub has been established to help create a safe and supportive environment for international students in Brisbane who identify as LGBTQI https://www.facebook.com/brisbanerainbowhub/