Helping Queensland exporters manage the impact of COVID-19

The Queensland Government acted quickly following advice from industry after the COVID-19 outbreak struck in January.

In February the government announced the Immediate Industry Recovery Package valued at $27.25 million to provide relief to affected Queensland industries, businesses and workers.

It included TIQ’s $1.1 million Market Ready program, which is a range of programs offering advice, support and market intelligence to help exporters leverage opportunities in China and other markets.

On 18 May the Queensland Government announced the Unite and Recover for Queensland Jobs package including:

  • $100 million in small business grants
  • $50 million for tourism industry recovery
  • $50 million for essential medical supplies manufacturing
  • $719 million for community projects, community legal services and road infrastructure.

On 20 August Queensland’s economic recovery plan was released, following extensive consultation with business, industry, regional and community stakeholders, and has a three-fold mission:

  • Protecting our health
  • Creating jobs
  • Working together.

Underpinning the plan is more than $8 billion in recovery initiatives to keep the economy moving and Queenslanders in jobs – ranging from targeted support for industry and small business, to cost of living relief for households.

More information

Support for exporters at federal and state level

Federal government
Agency/Category Description of assistance Link
COVID-19 health advice The World Health Organization has announced that COVID-19 is a pandemic. Find out how the Australian Government is monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms. A report of the latest official medical advice and case numbers can also be found here.
Economic response Full information about the Federal Government’s response (more detail also below)
Support for businesses The Australian Government is supporting Australian businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses.
Supporting the flow of credit The Australian Government, the Reserve Bank of Australia and the Australian Prudential Regulation Authority have taken coordinated action to ensure the flow of credit in the Australian economy. Timely access to credit is vital for businesses to manage the impacts of COVID-19.
Support for employers The Australian Government has announced measures to support businesses impacted by COVID-19. If you’re an employer, learn what your business can get and where to go for help.
Support for companies The Australian Government has announced measures to support businesses impacted by COVID-19. If you run a company, learn what your business can get and where to go for help.
Early access to superannuation Individuals affected by the COVID-19 can access up to $10,000 of their superannuation in 2019-20 and a further $10,000 in 2020-21.
Supporting the flow of credit The Australian Government, Reserve Bank of Australia and the Australian Prudential Regulation Authority have taken coordinated action to support the flow of credit in the Australian economy, in particular for small and medium enterprises (SMEs).
Boosting cash flow for employers Provides up to $100,000 back to small and medium-sized businesses, with a minimum payment of $20,000 for eligible businesses. The payments will provide cash flow support to businesses with a turnover of less than $50 million and not-for-profit entities that employ staff. The payment will be tax free.
Supporting apprentices and trainees If you employ an apprentice or trainee you may be eligible for a wage subsidy of 50% of their wage paid until 31 March 2021. Eligibility for the subsidy has been expanded to include medium-sized businesses with 199 employees or fewer who had an apprentice in place on 1 July 2020.
Assistance for affected regions, communities and industries $1 billion has been set aside to support regions and communities most significantly affected by COVID-19. These funds will be available to assist during the next few months and over the year ahead to ensure these communities are well placed to recover.
Temporary relief for financially distressed businesses Temporarily increasing the threshold at which creditors can issue a statutory demand on a company and the time companies have to respond to statutory demands they receive.
Austrade Support for Australian businesses impacted by COVID-19.
Export Finance Australia Export Finance Australia is open for business to support Australia’s exporters during this difficult and challenging time. A $500 million COVID-19 Export Capital Facility has been established to assist previously profitable Australian exporters whose businesses have been impacted
by COVID-19.

Download COVID-19 Export Capital Facility fact sheet (PDF, 120KB)

Safe Work Australia Advice for employers
ATO If you’re impacted by a recent event, such as COVID-19 or a disaster such as a cyclone, flood, bushfire, drought or storm, we know your first priority is to focus on family and community. If you need assistance with your tax affairs, we can help you when you’re ready.
Services Australia Payments and services during coronavirus (COVID-19), including information on JobKeeper.
Department of Agriculture, Water and the Environment Freight assistance program for exporters.
Queensland government
Agency/Category Description of assistance Link
Department Employment, Small Business and Training Support loans
Mentoring sessions
Financial workshops
Industry support
Payroll tax relief
Department of Agriculture and Fisheries Market diversification and resilience grants
Department of Employment, Small Business and Training, partnering with TAFE Queensland Finance Resilience Workshops for small businesses
QRIDA COVID-19 Jobs Support Loan Scheme
CCIQ Free membership on offer for a limited time
HR Hotline
Managing staff
Government resources
Queensland Health and Australian Government Health latest advice Health information

Other agencies and service providers
Provider Description of assistance Link
Hoffman Kelly COVID-19 business advice and information on stimulus measures
Bentleys COVID-19: Tax summary update and State breakdown of assistance packages
Beyond Blue Mental Health services and helplines
Rural Financial Counselling Service Provides free financial advice to primary producers who are suffering financial hardship and have no alternative sources of impartial financial information. This service has been expanded to support any Small Business impacted by COVID-19 and is funded by grants from government to local organisations that employ financial counsellors.
BDO To assist organisations, BDO has developed a risk-response checklist, outlying guidance measures to consider when deploying business continuity planning.
Export Council of Australia COVID-19 Important Resources and Support – tools and resources for exporters including podcasts, blogs and online training.
Regional locations


Provider Description of assistance Link
Cairns Regional Council Support package for Cairns businesses
Cairns Regional Council and Cairns Chamber of Commerce “Keep it in Cairns” campaign – to encourage people to stop, think before they buy, and support local businesses


Provider Description of assistance Link
Greater Whitsunday Alliance To focus positive energy and actions into one tangible goal: to support regional businesses and to ensure they have a future beyond this current crisis
Whitsunday Regional Council Links to State and Federal Government support for businesses


Provider Description of assistance Link
Rockhampton Regional Council Encourage residents to support Directory of local business / traders who are offering services for our community such as remote pick-up, phone orders, quick pick-ups or home delivery.

Sunshine Coast

Provider Description of assistance Link
Sunshine Coast Regional Council Information for Sunshine Coast businesses
Sunshine Coast Regional Council Economic Stimulus Package – discretion to review and, if required, waive, commercial and cost recovery fees during the National declared emergency
Sunshine Coast Regional Council Sunshine Coast Council will be injecting up to $15 million per month earlier into the local economy by expediting payments to local contractors in a bid to improve cash flow and stem the economic impacts of COVID-19.
Noosa Council Information for Noosa businesses
Noosa Council Latest updates on community and business support from Council
Food and Agribusiness Network (FAN) FAN is the conduit for communication, collaboration and co-operation, promoting knowledge acquisition and sharing amongst our members and the broader industry.
Regional Development Moreton Bay Information for local Moreton Bay businesses
Regional Development Sunshine Coast Information for Sunshine Coast businesses
Visit Sunshine Coast Resources and information


Provider Description of assistance Link
Ipswich City Council Information to support businesses in Ipswich
Scenic Rim Regional Council Information to support businesses in the Scenic Rim


Provider Description of assistance Link
TSBE General advice and regional advocacy platform
Toowoomba Regional Council COVID-19 support and updated assistance

Food and Agribusiness

Provider Description of assistance Link
RaboBank Research COVID-19 impacts on the food and agribusiness sector
Australian Meat Industry Council COVID-19 updates for people, products and businesses in the meat and livestock industries
Safe Food Queensland COVID-19 advice for food businesses
Australian Farmers’ Market Association Best practice principles for ensuring health and safety at your farmers’ market (PDF, 562 KB)
Spare Harvest Spare Harvest exists to bring people together to share spare resources sitting idle and unwanted in our homes
Yume Food Connect with wholesale suppliers to sell surplus stock
Toast the Locals Free online shop for artisan producers
FIAL BSIP – fund provided by FIAL designed to help small and medium businesses, who have been affected by events of national natural catastrophe or global diseases outbreaks (in 2019 or 2020)


Provider Description of assistance Link
Australian Tourism Export Council Federal government $17.5 billion stimulus package to support the Australian economy and the tourism sector
Queensland Tourism Industry Council Tourism sector assistance for business operators
Tourism Tribe Free peer to peer community of tourism operators, industry and digital experts in a supported learning environment.
Austrade – Resilience Kit for Tourism operators A guide to assist tourism businesses to prepare, respond and recover from a crisis (PDF, 24 MB)

International education

Provider Description of assistance Link
Study Queensland 1800QSTUDY – telephone hotline for international students across Queensland. The service supports students, agents, chaperones, parents and homestay providers with 24/7 phone support and general enquires regarding studying in Queensland. PHONE: 1800QSTUDY (1800 778 839)
Study Queensland Student Hubs – The various Student Hubs are a free, welcoming support service for international students in Queensland. Brisbane:
Gold Coast:
Study Queensland Brisbane Rainbow Hub – A free space to support and empower international LGBTQI students and friends in Brisbane, the Rainbow Hub has been established to help create a safe and supportive environment for international students in Brisbane who identify as LGBTQI