Providing care from the air
With a 24/7 command and control centre on the Gold Coast, and trained professionals providing first class care across the Indo Pacific region, the Medical Rescue Group is Australia’s leading international air ambulance service.
Specialising in remote medical clinics, ambulances, rescue helicopters, fixed wing air ambulance and telemedicine support, Medical Rescue has built a global reputation as leading specialists in the provision of remote medical and aeromedical retrieval solutions.
For the past 12 years the Group has expanded its capability and geographical reach to become Australia’s premium prehospital and deployable health provider, with their ICU equipped jet aircraft recognised internationally as the go to service for international aeromedical evacuation.
Never waste a crisis
The COVID Pandemic required a significant rethink of working systems as Medical Rescue navigated border closures and frequently evolving regulations to be the only international medical evacuation provider to continue operating in the Indo Pacific. Not only did this allow Medical Rescue to remain a lifeline to the region, it also forged new working relationships with international partners including the Japanese Government and the United Nations. As a proudly Australian service, Medical Rescue were recognised for both their quality of care, as well as their aviation safety.
International care starts at home
Medical Rescue’s offshore capabilities are driven by its operations hub on the Gold Coast, comprising an array of case managers, doctors, nurses and pilots who work together to solve the issues faced by Governments and travel insurers in safely moving critically unwell patients.
The dedicated team in the operations hub handle all manner of challenges including emergency medical visas, overseas ground ambulance transfers, customs and border force requirements and Australian hospital admissions, and are renowned for their reliability to identify solutions in a timely fashion.
They also service the health and medical needs of mining operations and military bases in remote locations.
Medical Rescue’s outstanding service and contributions to Queensland’s international reputation were recognised with wins in the Professional Services category at the Premier of Queensland’s and Australian Export Awards in 2022.
Medical Rescue Director Michael Smith said the acknowledgement was welcome recognition for his team.
“Receiving acknowledgement such as this from the government in our home state, then representing Queensland and winning the national award, was an incredibly powerful experience for our entire company,” he said.
“It meant even more that these accolades came from our state and federal government and we take great pride in sharing with potential new clients.”
Last published: 9:56 AM, Monday, 9 October 2023