We welcome your feedback
We are committed to effective compliments and complaints management and we value your feedback. It plays a key role in shaping the way we deliver our services, uphold our values, and achieve our objectives to support trade and investment for Queensland.
How to provide compliments, complaints or feedback
You can lodge your compliment, complaint or feedback via:
online e-form: Queensland Government portal
phone: 13 QGOV (13 74 68)
post: Trade and Investment Queensland
PO Box 12400, Brisbane QLD 4003 Australia
email: Integrity@tiq.qld.gov.au
Anonymous compliments, complaints and feedback will be accepted however this may limit how we review, communicate or address the content provided.
Compliments, complaints and feedback are not accepted through our social media channels.
Compliments and complaints policies
- TIQ Public Interest Disclosure policy (PDF, 167kb)
- TIQ External complaints management policy (PDF, 168kb)
- TIQ CEO Complaints policy (PDF, 173kb)
Right to information
Read about how to make an application for documents under the Right to Information Act.
Assistance services for your compliment, complaint or feedback
If you need assistance to lodge a compliment, complaint or provide feedback the following services are available:
Translation and interpreter services
National Relay Service
If you are deaf or have a hearing or speech impediment, contact us through these National Relay Service options:
Teletypewriter: phone 13 36 77 and ask for 13 QGOV (13 74 68).
Voice relay: phone 1300 555 727 and ask for 13 74 68.
Internet relay (NRS chat): log into internet relay call (NRS Chat) and type in 13 QGOV (13 74 68).
Video relay: choose the available video relay contact on Skype and ask for 13 QGOV (13 74 68).
SMS relay: send a text message to 0423 677 767 asking for 13 QGOV (13 74 68).
How your compliment, complaint or feedback will be managed
All complaints will be treated in the strictest confidence, with respect and consideration for human rights in all decision making in accordance with the privacy principles contained in the Information Privacy Act (2009) (Qld).
TIQ aims to provide:
- acknowledgement of a complaint within three business days
- responses to internal review requests within 20 business days
- responses to human rights complaints within 45 business days
- and responses to all other complaints within 30 business days.
In cases where the matter is complex, it may take longer but we will keep you informed throughout the process and assign a dedicated contact person to assist you.
If you are not satisfied with your response or resolution, you have the option to request an internal review. Should you remain dissatisfied after the review, you can seek further assistance from the Queensland Ombudsman.